Refund Policy

1. Quotes & Pricing

All quotes provided by HRT are based on the scope of work discussed at the time of quoting.
Final pricing may vary if:

• Site conditions differ from what was originally expected

• The client requests changes or additions

• Materials or labour requirements increase

Any variation will always be communicated and approved before work continues.

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2. Deposits & Booking Payments

For certain services, HRT may require a deposit to secure a booking and cover upfront material or scheduling costs.

Deposits are generally non-refundable once:

• Materials have been ordered

• Labour has been scheduled

• Work has commenced

Deposits will always be discussed clearly prior to confirmation.

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3. Cancellations & Rescheduling

Clients may cancel or reschedule appointments by providing at least 48 hours notice.

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If cancelled with 48+ hours notice:

• No cancellation fee applies

• Deposits may be transferable to a future booking

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If cancelled within 48 hours:

• A cancellation fee may apply to cover scheduling and administrative costs

• Deposits may not be refundable

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4. Refunds for Services

Due to the nature of trade services, refunds are not typically provided once work has been completed.

However, if there is an issue with workmanship, HRT will:

• Inspect the concern

• Offer a reasonable repair or rectification where required

• Ensure the service meets agreed standards

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5. Materials & Product Refunds

If HRT supplies materials (flooring, timber, etc.), refunds are subject to supplier terms.

Refunds may not be available for:

• Custom orders

• Cut-to-size materials

• Opened or installed products

If a product is faulty, the client is entitled to remedies under Australian Consumer Law.

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6. Australian Consumer Law Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law.

Clients are entitled to a repair, replacement, or refund if services are:

• Not delivered with due care and skill

• Not fit for purpose

• Not provided within a reasonable timeframe

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7. Change of Mind

HRT does not offer refunds for “change of mind” once:

• Work has commenced

• Materials have been purchased

• Bookings have been secured

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8. How to Request a Refund or Rectification

If you have a concern about work completed, please contact us directly:

📧 Email: contact@hanlonrealtrade.com.au
🌐 Website: www.hanlonrealtrade.com.au

We aim to respond within 2–3 business days.

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9. Policy Updates

HRT may update this Refund Policy from time to time. The latest version will always be available on our website.

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